Current as of 01 Jan 2024
Terms and Services
By accessing our website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
Polar Pump is committed to delivering excellence in heat pump technology for pools, embodying precision, energy efficiency, and an unparalleled swimming experience. Our dedication to quality and customer satisfaction is at the heart of everything we do.
This Terms of Service document (“Terms”) governs your use of our website and services. It outlines important information about the type of data we collect from you, how we use it, our cookie policy, data retention practices, measures to ensure your data’s safety, your privacy rights, and how you can contact us regarding these matters.
By accessing or using our services, you agree to these Terms. If you do not agree with any part of these Terms, you should not use our services. We reserve the right to modify these Terms at any time, so we encourage you to review them frequently. Your continued use of our services following any changes signifies your acceptance of our updated Terms.
What information do we collect?
We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information. We also collect some information automatically, like your IP address and device type, when you visit our website.
How do we use your information?
The information we collect is used to facilitate the purchase and delivery of our products, to communicate with you about your order, to provide customer support, and to improve our products and services. We may also use your information for marketing purposes with your consent.
Do we use cookies and other tracking technologies?
Yes, we use cookies and other tracking technologies to maintain the security of our website, to provide you with a more personalized experience, and to analyze how our site is used.
How long do we keep your information?
We keep your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
What are your privacy rights?
You have certain rights regarding your personal data, including the right to access, correct, or delete your personal information. You also have the right to withdraw your consent for us to use your personal data.
How can you contact us about this policy?
If you have questions or comments about this policy, you may email us at sales@polarheatpumps.com.au or by post to 3/334 Old Northern Road, Castle Hill.